Frequently Asked Questions
01. The order
How do I place an order on Shyalis?
Placing an order on Shyalis is simple. Browse our product catalogue, select the items you wish to purchase, choose your preferred size and colour (if applicable), and click “Add to Cart.” Once you’ve added all desired items, proceed to checkout, where you’ll enter your shipping and payment information. Finally, confirm your order, and you’ll receive a confirmation email shortly after.
Can I modify or cancel my order after it has been placed?
Yes, you can modify or cancel your order if it hasn’t been processed for shipping. Please contact our customer support team as soon as possible with your order details. If the order has already been processed or shipped, we will assist you with the return or exchange process.
What payment methods do you accept for online orders?
We accept a variety of payment methods, including major credit and debit cards, PayPal, and other secure payment options. During checkout, you can select the payment method that best suits your needs.
How will I know if my order has been confirmed?
After placing your order, you will receive a confirmation email with your order details and a unique order number. If you do not receive this email within a few minutes, please check your spam or junk folder, or contact our customer support team for assistance.
What should I do if I receive the wrong item or my order is incomplete?
If you receive the wrong item or your order is incomplete, please contact our customer support team immediately. Provide your order number and details of the issue, and we will resolve the problem as quickly as possible, either by sending the correct item or processing a refund.
02. Shipment
What are the available shipping options for my order?
We offer several shipping options, including standard, expedited, and express shipping. The available options and their costs will be displayed at checkout based on your delivery location and order size.
How long will it take for my order to be shipped?
Orders are typically processed and shipped within 1-3 business days. Delivery times vary depending on the shipping method you select and your location. You will receive an email with tracking information once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to a variety of countries. During checkout, you can select your country, and available shipping options will be displayed. Please note that international shipping times and costs may vary based on your location.
Will I have to pay customs duties or taxes on my shipment?
Depending on your country’s regulations, your order may be subject to customs duties, taxes, or other fees upon arrival. These fees are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for more information.
What should I do if I receive a damaged package?
If your package arrives damaged, please take photos of the damage and contact our customer support team immediately. We will work with you to resolve the issue, whether that involves sending a replacement item or processing a refund.
04. Returns, exchanges and complaints
What is your return policy?
At Shyalis, we accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. To initiate a return, please visit our Returns page and follow the instructions provided. Refunds will be processed to your original payment method once the returned item is received and inspected.
How do I exchange an item?
To exchange an item, first, return the original item using our return process. Once we receive and process the return, you can place a new order for the item you wish to exchange. If you need assistance with the exchange process or have questions, please contact our customer support team.
Can I return or exchange items purchased on sale or with a discount?
Yes, items purchased on sale or with a discount can be returned or exchanged, provided they meet our return policy criteria. The original condition of the item and adherence to the return timeframe are required for all returns and exchanges.
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer support team immediately. Provide your order number and details about the issue. We will arrange for a replacement or refund, and you may need to return the defective or incorrect item.
How long does it take to process a return or exchange?
Returns are typically processed within 5-7 business days of receiving the returned item. Refunds will be issued to your original payment method once the return is inspected. Exchanges will be processed once the return is completed and the new item is shipped.
